1. 酒店英语求翻译
房帐:room account
例句:回you could transfer your meal charge into your room account.You don't need to pay cash for that, and you could also transfer your laudering fee into your room account.
补充答:the supplies such as the net line and the route borrowed from the service center could use indefinitly, no need to return hasty, you could leave it in the room when you check out.
2. 翻译酒店介绍英文,不要太复杂,适合口语考试用的。
XX XX hotel is situated in the prime location, convenient transportation and landscape is set lodging, food, entertainment, business meetings at the foreign one four-star hotel standards modernization. XX in the hotel you will enjoy luxurious decoration, quality of service, improve the supporting facilities, luxurious hall, high-grade West Restaurant, 140 assorted luxury rooms. Perfect modern management system and human services for the guests of the greatest convenience. Whether you are business trips or tours, hotels century are you the best choice! Each deluxe rooms are equipped with separate air-conditioning system, the international direct dial telephone, satellite television, broadband Internet access and other types of hardware equipment, let your busy work and travelers enjoy a quiet and comfortable environment for the rest, to experience the feeling of being at home. Business Center : print, , fax, Internet, set airfares and train tickets, so your business trip without any worries. Fitness Center : 12F at the gym with treadmills, stationary bikes, mbbells, etc. Kin-abdominal fitness equipment, your physical health is a good place. Fitness Center on the living guests are free. The hotel is located at the third floor of the regional exchanges is your business platform, able to undertake all types of business meetings and activities. Different sizes of the Chamber, which can accommodate 25-400 people, which is organizing various social activities, courteous reception, business meetings and banquets the ideal choice. KTV lodge and the hotel business at the gym floor, it is your recreation, fitness and strength, relaxation of entertainment in the best place.
3. 酒店英文介绍翻译,高手来。
中英文对照翻译:
Hotel interior environment elegant, complete supporting facilities, for the vast number of guests to provide comfortable, concise, warm living space.
酒店内部环境优雅,配套设施齐全,为广大宾客提供了舒适、简洁、温馨的居住空间。
Equipped with standard room, big bed room, four people room and other kinds of room more than 400, to meet the Tianshi Group headquarters staff, regional dealers and external guests of different levels of accommodation needs. Rooms are equipped with air conditioning, television, telephone, free broadband.
设有标准间、大床间、四人间等各类房型四百余间,用于满足天狮集团总部员工、各区域经销商及外部不同层次宾客的住宿需求。客房内设有空调、电视、电话、免费宽带。
At the same time, there are restaurant, conference center, supermarket, projection room, gym, billiard room, reading room and other supporting service facilities, to meet the meeting, dining, shopping and recreation, entertainment needs, so that you feel the same warmth at home.
同时设有餐厅、会议中心、超市、放映厅、健身房、台球厅、阅览室等配套服务设施,满足住客的会议、用餐、购物及康体、娱乐需求,让您感受家一样的温馨。
International Conference Center covers an area of 30, 000 square meters, the building area is about 28000 square meters, the indoor total number of people about 6100.
际会议中心占地面积3万平方米,建筑面积约为2.8万平方米,室内共计容纳人数6100人左右。
The International Conference Center is divided into five floors.
国际会议中心分为五层。
On the first floor, there is a conference room for 100 people, a step training room for 500 people and a multifunction hall, one for each of the thousands of people;
一层有百人剧院式会议室,500人阶梯式培训室和多功能厅,千人阶梯式会议各一个;
The second floor has a small conference room and film and television photography studio;
二层有小会议室和影视拍照制作室;
The third floor has an annular staircase meeting hall and VIP reception room for more than 3700 people, simultaneous interpretation in 9 languages around the world, and simultaneous live broadcast.
三层有容纳3700余人的环形阶梯式会议厅和贵宾接待室,全球9种语言同声传译,并可同步直播。
This building is the global R & D quality inspection center, its completion and use will represent the most advanced and scientific research and quality inspection level of Tianshi Group, where Tianshi's scientific and technological achievements will be born and spread to all parts of the world!
这幢建筑就是全球研发质检中心,它的建成使用将代表了天狮集团最先进最科学的研发质检水平,天狮的科技成果将在这里诞生并推广到全球各地!
Tianshi will bring together its own star procts and best-selling procts. It will be unveiled in the proct exhibition center to allow guests to feel the unique charm of Tianshi procts. Can satisfy the visitor's traveling shopping demand.
天狮将把自主研发的明星产品及畅销产品汇聚于此,将在产品展示中心一一亮相,可以让来宾感受到天狮产品的独特魅力。可以满足来宾的旅游购物需求。
4. 求一篇关于酒店管理或酒店服务的英语论文 要求原创 有中文翻译
前言]:
随着我国社会经济发展,人民生活水平的提高,星级饭店的客源越来越大、已不仅仅局限于海外旅游和国内的高官显贵,大众消费者也成为饭店客源之一。现在居民外出就餐的次数增多,消费增加,大众化成为目前我国餐饮市场的主流。以大众化的原料、高超的厨艺、较低的价格向社会大众提供较高质量标准的餐饮产品、良好的环境和相应服务,从而使饭店成为社会绝大部分消费者服务的经营方式。即饭店将广大平民百姓作为其目标市场,以他们所能接受的价格为其提供餐饮品种和相应服务。这里所说的价格并不是指绝对价格无限制的低,而是指相对于其出品质量水平和服务标准来说,价格较低。
摘要]:
为了更好的了解和掌握酒店行业,适应不断发展现代世界的需要,需要掌握酒店服务意识和服务技巧,才能更好的适应岗位的需要。我从酒店服务意识和酒店企业文化的创新技巧,培训技巧来阐述我的观点。来论证服务技巧是在整个酒店中非常重要的。 一、 酒店服务意识 1、 说的技巧:语言是人们进行沟通的最主要的工具。在工作岗位上运用良好的有声语言和客人及组织成员保持良好的有效沟通。在说话时注意做到1、言之有物;即说话力求有内容,有价值。有句话说:“与君一席谈,胜读十年书。”服务意识是指饭店全体员工在与一切饭店利益相关的人或组织的交往中所体现的为其提供热情、周到、主动的服务的欲望和意识。其实我们真的做到客人一走进餐厅,就主动热情的上前去为客人服务吗?其实不是,都是客人自己去找地方坐下,然后在叫服务员的。通过这个事,我们不得不思考,我们通常对饭店服务意识的认识是正确的吗?谈到服务意识,大多数人会想到这样一个概念:“饭店从业人员在与宾客交往中内心存在的一种为宾客提供的欲望。2、 这里的饭店服务员工,一般被理解为饭店当中直接为客人服务的员工,即通常所说的一线部门的员工。而宾客则指以货币为代价上手饭店服务的人,即消费者。由于上面的那个问题,对这样一个一直被广泛认可和接受的概念,却不得不产生一些不同的看法。只要有以下几点:〈1〉宾客所指,广泛仅限与购买饭店服务的现实消费者,而应泛指与饭店员工直接或间接交往的一切与饭店利益相关的人或组织:〈2〉饭店服务意识,不仅是前台、客房、餐厅、商场等传统的一线员工理所当然因该具备的基本素质,也因该是财务、采购、人力资源、工程维修、安全等只能部门甚至高层管理者必备的。换句话说,饭店的全部员工都应具有强烈的服务意识,而这恰恰是大多数时候被大多数员工所忽视的,其中包括为数不少的饭店管理人员,甚至决策者;〈3〉饭店服务意识的时间范围因该延长,它不仅是工作时间必须严守的准则,也因该是饭店员工8小时以外理应牢记的。因此,综合以上几点,对饭店服务意识的概念,不妨做这样的概括:服务意识是指饭店全体员工在与一切饭店利益相关的人或组织的交往中所体现的为其提供热情、周到、主动的服务的欲望和意识。它不仅表现在酒店内,也表现在酒店外;不仅表现在工作时间内,也表现在工作时间外。宾客是个大概念,我们不因该仅重视那些为我们送来钞票的人,他们当然有理由让我们为其提供服务。但是,我们的眼光应该更成员,更广大。因此,所谓宾客,不仅是那些你正在为之服务的人,还应该包括因同时缺位热需要服务的客人,甚至还有所有与饭店有业务关系的供货商,代理商,对饭店依法行使管理权的行政机关,有接触的过往性人。对待上述个人和组织一样要有服务意识的原因在于:他们虽然不是显示的消费者,却是饭店潜在的“财神爷”:所有与饭店有接触的人,都是饭店的判断者和宣传者,如果要他们对饭店有正面的评价和宣传,就必须让他们感受到我们的热情,周到和主动;而对与我们的供货商等而言,对我们的优质服务的切身体验,一定会转变更好,更长远的合作的意愿。服务意识对职能部门同样重要,要使职能部门树立服务意识,关键在与从思想上改变“职能部门是二线,要求可以底一点”,以及“职能部门棉队的不是客人”等错误观念,树立整个饭店都是一线的思想。饭店管理层首先要完成这一转变,使职能部门认识到树立服务意思的重要性。要加强不同部门和岗位之间的沟通,强化员工特别是职能部门的服务意识起到了很好的作用。微笑也不再是“职业性”的,而是发自内心的,是与人为善,为他人服务的真情流露。我们饭店的形象会受到社会公众的极高称誉。我们的员工将不仅仅是优秀的饭店从业者,也是社会主义精神文明的倡导者和传播者。
二、 语言与沟通技巧
1、 掌握说的技巧:语言是人们进行沟通的最主要的工具。在工作岗位上运用良好的有声语言和客人及组织成员保持良好的有效沟通。在说话时注意做到:〈1〉言之有物;即说话力求有内容,有价值。有句话说:“与君一席谈,胜读十年书。” 饭店实习人员在为客人服务时应以热情得体的言谈为客人提供优质的服务。总之,要让别人通过与你的交谈感觉到你是一个有文化,有品位的人。〈2〉言之有情;即说话要真诚,坦荡,但只有你的真诚待客,同样会赢得客人的喜欢。注意在和客人沟通时传递你热情友好的情感。以你的真诚感动客人。〈3〉言之有礼;即言谈举止要有礼貌。中国是一个文明古国。历史上就有“礼仪之邦”的美称。旅游服务行业尤其讲究“礼”字当先。所以,在和客人沟通时,一定要注意彬彬有礼。即使客人怎么无礼,你都必须始终保持良好的礼貌修养。〈4〉言之有度:即说话要有分寸感。什么时候说,什么时候不该说,话应说到什么程度,这都是很有讲究的。要注意沟通场合,沟通对象的变化。总之,恰如其分的传情达意才能有利与我们的工作。
2、 身体语言的沟通:酒店服务人员必须用良好的身体语言为客人提供优质的服务。
(一)身体姿势:
1、 站姿:站立时要端正。挺胸收腹。眼睛平视。嘴微闭面带微笑。
2、 坐姿:就坐时姿态要端正。入坐轻缓,上身要直,腰部挺起,脊柱向上,臂放松平放。双膝并拢,坐时不要把椅子坐满(三分之二为最宜)放松平放。双膝并拢,坐时不要把椅子 坐满(三分之二为最宜)。
3、 走姿:行走应轻而稳,注意昂首挺胸收腹。肩要平,身要直,女子走一字步(双脚走一条线,不迈大步)要轻,巧,灵;男子行走时双脚跟走两条线。步履可稍大,表现稳定。
(二)手姿:一般来说,掌语有两种,手掌向上表示坦荡,虚心,诚恳;手掌向下则表示压制,傲慢和强制。所以,酒店服务人员在和客人说话时,一切指示动作都必须是手臂伸直,手指自然并拢,手掌向上,以肘关节为轴,指向目标。切忌指指点点。和客人交谈时手势不宜过大。在给客人递东西时,应用双手恭敬的奉上。决不可漫不经心地一扔。
(三)面部表情语言:在与客人沟通时,良好的面部表情语言有助与你和客人的交流。
作为旅游服务人员,学会倾听,将极大地有助与你与客人及组织成员之间保持良好的沟通效果。那么,如何更好的倾听呢?
1、 创造一个良好的倾听环境.
2、学会察言观色:倾听是通过听觉,视觉媒介,接受和理解对方思想,情感的过程。
3、使用良好的身体语言,使用良好的身体评议有助于提高倾听效果。
4、注意回应对方:在交谈时,如果听的一方面无表情,一声不吭,毫无反应,会令说的一方自信心受挫,说话的欲望就会下降。有人说:“和一个毫无反应的人说话,跟和一堵墙说话有什么区别?”所以,在和人沟通时,你必须注意用头点,微笑等无声语言,或用提问等有声语言回应对方,参与说话。只有这样,沟通才能畅通,才会愉快。
三、 酒店培训技巧
酒店服务员礼仪培训技巧:
1、 礼貌、礼仪:是向他人敬意的一种仪式,也是表示敬意的统称,待人恭敬的态度。
2、 二静,工做场合保持安静,隆重场合保持肃静。
3、三轻一快,操作轻,说话轻,走路轻,服务快。
4、三了解,了解宾客的风俗习惯,了解生活,了解特殊要求。
5、三声,客人开时有迎声,客人问时有应声,客人走时有送声。
6、自尊,尊重老人,尊重妇女儿童,残疾人。
7、五勤,眼,口,脚,手,耳勤。
服务员的语言要求:
(基本用语)谦恭、语调亲切、音量适度、言辞简洁清晰、充分体现主动、热情礼貌、周到、谦虚的态度,根据不同的对象使用语言要恰当,对内宾使用普通话,对外宾要使用日常外语,做到客到有请,客问必答,客走告别。
站立、行走的要领:
1、站立:抬头、挺胸、收腹、提臀、双肩平衡两手臂自然下垂、眼睛目视前方,嘴微闭面带微笑,提前保持保持随时能面客服务的姿态。
2、行走:身体重心可以稍前倾,上体正直抬头目视前方,面带微笑切忌摇肩、晃动双臂、自然前后摆动肩部放松脚步、轻快步伐不宜过大更不能跑。
如何进行推销:
首先作为服务员应了解自己公司所经营的商品和有关商品的一些知识,根绝服务对象的不同进行推销要把语言运用得当。
总之,以上所述观点是我在校学习和在工作中所体会到的,所学到和掌握的基本服务技巧和运用管理,在现代社会中,酒店业的发展是非常的迅速,我充分理解酒店服务意识和服务积欠,在以后的工作中,我会运用到实际工作岗位上去,为促进酒店的旅游业发展做出自己应有的贡献。希望老师们多提供宝贵的意见,我会铭记在心,运用到实践中去,争取最短的时间内实现自己的理想,为今后旅游业发展贡献出自己的一份微薄的力量。
5. 英语高手进来 帮我翻译酒店英语口语
1 Do you consume in the room?
2 Do you want to settle accounts and give back the room?
3 Can you wait for 3 minutes.We will check the room.
4 I want to exchange the Renminbi.
5 The price for the room is ¥版200,权for the dinner is ¥50,for the call is ¥5 and for other things is ¥15.Then the total is ¥270.
6 Can you give me your pastport?
7 Can you help me open a strong-box?
6. 酒店英语翻译
散客楼层 FIT Floor
团队楼层Team Floor
7. 酒店英语对话 翻译
1、 you want to change your room reservation, please advise your change request travel agents, hotel receipt when I sent the changes to a single travel agency, we can make changes to your reservation. The inconvenience caused to you, please forgive me.
2、Sorry, because today is a holiday, certain people (sector), today a rest (no office or no one at work), you can call again Monday to consult this do?
3、When you check, you have the virtue of room cards to colleagues in the Department of Protocol obtained free of charge shuttle bus to the trade fair pavilion ticket 2.
4、I am sorry no help on your busy, I hope that the next have the opportunity to serve you.
5、I am sorry I did not understand what you want (or I am unable to answer your questions), is your call forwarding to the Assistant Manager and let him communicate with you please?
8. 英语酒店 对话 翻译
今天房价打完折后的价格是多少
就出示身份证
是否需要无烟楼层
预收的押金以何种方式支付 现金或信用卡
请留电话 有贵重物品前台可以免费寄存
凭房卡可以免费享用早餐 早餐时间地点 还可以免费使用游泳池和健身房 及退房时间
是否需要行李服务或其他的服务
指示电梯方向 祝客人住店愉快
What is the price of today's house prices after the break?
To proce an identity card
Do you need a smoke-free floor?
How does the deposit in advance pay the cash or credit card
Please leave a telephone with valuables front desk can be parked free of charge
Breakfast is served free of charge by breakfast card. Free access to pool and gym and check-out time
Whether you need a baggage service or other services
Instruct the elevator to wish guests a pleasant stay
9. 酒店英语翻译(口语化一些),谢谢!
1 sparkling mineral water marked characteristic is that water contains a carbon dioxide2. if the guest is more, should be the guest pass hot towel and hot tea, some guests like drinking ice
water, depending on the
circumstances. If the guest is drunk, drunk friends should inform guest immediately, the urge to her room or put it away. If the guest is drunk to make trouble, should notice the first time the security department. The 3 time when this happens, we should first of all apologize to the guests, and ask the guest whether patient, drinks, food or service problems make the guest feel dissatisfied, and then the problem is the first time to inform the site manager, and strive to give customers a satisfactory answer. 4 if the
guest said: "I 'll pay when I leave", I will tell them: "after
the first
pay consumption is a
requirement of the company, please forgive the
inconvenience".如果满意请采纳吧
10. 翻译酒店英语口语!
Hotels