A. 谁能提供一些简单的接待英语口语的范例（越多越好）
前厅部 (61) Have you a reservation? 您预订过吗？ (62) May I have your name and room number? 您能告诉我您的名字与房间号码吗？ (63) Here is your room key. 给您房间钥匙。 (64) Please pay at the cashier’s desk over there. 请去那边帐台付款。 (65) Are these your baggage? May I take them for you? 这些是您的行李吗？我来帮您拿，好吗？ (66) I’m afraid our hotel is fully booked on that date. 对不起，我们饭店那一天的客房全部订满了。 (67) Your room is confirmed for that day. We look forward to serving you. 您要的那一日房间已经确认了。我们期待着为您服务。 (68) I’ll cancel Mr Bell’s reservation from February 27th for three nights. 我将取消BELL先生从2月27日开始3个晚上的预订。 我们期待着下一次为您服务。 (69) May I reconfirm your departure date? 我可以再次确认您的离店日期吗？ (70) I’m sorry, madam. We don’t have any vacancy at the moment. 对不起，小姐，我们现在没有空房间。 (71) How many pieces of luggage do you have? 请问您有几件行李？ (72) Is there anything valuable or breakable in your bag? 您包里有贵重或易碎物品吗？ (73) You can get your money changed at the cashier’s Desk.. 您可以去收款处兑换钱。 (74) Could you take a message for her, please? 你能不能为我给她留信口信？ (75) Just a moment, please, sir. I’ll put you through. 请稍等一下，先生。我马上为您接通。 (76) For outside calls, please press 9 first and when you hear the dialing tone, press the number you want. 打外线请先按9，听到声响后再按您所要的号码。 (77) How would you like to make payment, sir. 先生，请问您将如何付款？ (78) Here is your change and receipt, sir. I’ll send a bellman up to get your luggage. 先生，这是您的找钱和收据。我马上叫行李员上去取您的行李。 (79) The rate of your room will be paid by your host unit while the others should be at your expense.. 您的房费将由接待单位支付，而杂费则应由您自己付。 (80) How many copies do you need? 您要复印几份？ (81) Can you give me your fax number, sir? 请您告诉我您的传真号码好吗？ (82) When can I pick it up? 我什么时间能取？
B. 翻译一些关于会议接待的英语口语句子
您好,可以将您的证件给我看一下么,我想核对一下您的信息,谢谢.
Hello. Could you please show me your ID to verify your information? Thank you.
请您核对一下,这是您的演讲信息么?
Could you please verify whether this is your speech information?
请您把您的u盘给我。
Please give me your USB key.
请问您的演讲ppt放在哪个文件夹中？是这个么？
Which folder is your speech PPT in? Is it this one?
我将把您的演讲ppt通过我们的软件传给后台，以保证您的演讲顺利完成。
I will forward your speech PPT to our backstage to ensure succesful completion of your speech.
为了您的演讲ppt与我们的软件兼容，我们需要做一些简单的处理，不过请放心，您的ppt内容不会被更改。
We will need to do some simple processing to ensure compacity of your PPT and our software. Please be asured that your PPT content will not be modified.
为了软件的兼容，ppt中不能含有超连接，尤其是不能超连接到其他应用软件上，例如网络、文档。不过请您放心，我们的改动不会影响您ppt的内容。
To be compatable with the software, the PPT cannot have any hyperlinks, especially links to other applications, such as the web, or documents. But please be assured, our modification will not change your PPT contents.
为了软件的兼容，我将把您ppt中所需要的视频全部转换成mp4的格式，并上传后台。
To be compatable with the software, I will convert all videos in your PPT to MP4 format, and upload it to our backstage.
您的u盘里没有这个视频的原文件，这个视频不能正常播放，您现在还能提供视频原文件么？
The file of this video cannot be found in your USB, this video cannot be displayed. Will you be able to provide us with the original file of this clip?
由于您的u盘中没有这个视频的原文件，这个视频不能正常播放，请问您希望删除这个视频连接，还是保留视频的第一贞？现在恐怕只能这么处理。
Due to the missing file, this video clip cannot be displayed. Woudl you like to remove this clip at all or keep the first screenshot of this clip? I'm afraid this is our only choice.
您想遮盖住这些信息是么？好的，没问题。
You'd like to cover these information? No problem.
现在我们再一起来过一边您的演讲ppt，您确认一下。
Let's go through your speech PPT, for you to approve.
好了，如果没有其他问题我就要把您的演讲ppt上传到后台了。
Ok. If there's no other concerns I will upload the PPT to our backstage.
请您看一下这个版面，您可能会在会场中看到这个版面，这个时间是您演讲的时段，当到达这个时间的时候，您的演讲ppt便会出现在电脑中了。
Please take a look at this screen. You can probably see this screen in the meeting. This time slot is your speech. Your PPT will appear in computer when it's that time.
预祝您演讲成功，谢谢。
Good luck on your speech. Thank you.
我这里暂时无法工作，您可以找我的同事为您服务，不好意思。
I will not be able to help at the moment, my colleague will be happy to assist you. Sorry for the inconvenience.
不好意思，这个问题我需要找我的上司解决/这个问题我需要询问我的上司，请您稍等。
I'm sorry. I will need to consult my superior for this matter, please give me a moment.
由于我们的工作量较大，我需要尽量快速地完成任务，不过我相信我会为您服务到位的，谢谢。
Because of the volume of our work, I will complete this project as soon as possible. But please trust that the quality of my service will not be compromised. Thank you.
感谢您的理解。
Thank you for your understanding.
C. 接待英语口语怎么练习
你可以去和老师对话 联系最基础的，记住要口语老师，然后去交个外国朋友 和他日常对话
基本就可以了，我就是这么做的
D. 怎样练接待英语口语
找些相关的基础教材去练习，可以从网上或书店都有的，先从语音开始，再就是多听，内不管怎么说都离不开听容、说、读、写、译，所以练好口语的前提是要打好基础（语法、语音），反复的模仿，每天坚持半小时的练习至少。。。。。。南昌巨人雷式全日制英语校区 老师
E. 商务接待英语口语应该怎么学习
可以通过自学也可以通过在线的英语口语学习，自学的话对于自我的毅力专以及方法的选择要求比属较高，如果您不持续坚持的话，可能就不会有什么效果，现在英语口语学习浪潮比较猛，在线学习的方式也比较流行，其实可以通过，洛基 英语口语在线学习，来提升自己的口语水平，有专门的商务英语的学习，主要是有一个学习氛围和资源在那里，这些都是对于学习来说，比较重要的部分，能够较大的帮助到初学者和零基础者。
F. 公司前台接待常用英语会话
前台接待访客常用会话（1）
许多规模比较大的公司都有一个接待员，我们通常叫前台。The work of a receptionist is interesting and varied. 前台的活可是不少。The work is also important because the receptionist is the first person visitors see when they come to a firm. So the receptionist gives them the first idea of the firm.
我们来看看Rose 这位前台是怎样接待来访客人的吧。Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11:30.
ROSE: Good morning. Can I help you?
MR HUSSEIN: Good morning. Is this Modern Office Ltd.?
ROSE: Yes it is.
MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.
ROSE: May I have your name, please?
MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company.
ROSE: Let me see... Ah yes, Mr Hussein.Please take a seat, Mr Hussein. I'll tell the Manager's Secretary you are here.
(DIALS)
MARIA: Mr Shelli's Office.
ROSE: Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30.
MARIA: Mr Omar Hussein?
ROSE: Yes, he's from the Gulf Trading Company.
MARIA: Oh, yes, that's right. I'll come and fetch him now.
ROSE: Thanks. (REPLACES PHONE) Mr Shelli's secretary is coming down now.
MR HUSSEIN: Thank you.
MARIA: Mr Hussein?
MR HUSSEIN: Yes, that's right.
MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office.
前台接待访客常用会话（2）
一般的访客都是提前有预约的。但也有些没有预约的“不速之客”。这个时候前台应该怎样接待这些客人呢？我们看看Rose 是怎么做的吧！
The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli.
MR LI: Good morning.
ROSE: Good morning. Oh, Mr Li. How are you? '
MR LI: I'm fine, thanks, and you?
ROSE: Oh, busy as usual. Do you want to see Mr Shelli?
MR LI: Yes, please.
ROSE: Have you an appointment?
MR LI: Er... No, I haven't. You see, I only arrived in the country this morning.
ROSE: Well, I know he's busy at the moment but I'll ask his secretary when he'll be free. Please sit down.
MR LI: Thank you.
(DIALS)
MARIA: Mr Shelli's office.
ROSE: Oh, hello Maria. It's reception again. I have Mr Li here. He hasn't an appointment but he'd like to see Mr Shelli. When will he be free?
MARIA: Let me see ... Well, Hmmm, he'll be free about 12.30. Can Mr Li wait?
ROSE: Mr Shelli will be free about half past twelve. Can you wait?
MR LI: What's the time now?
ROSE: It's nearly 12: 00.
MR LI: Oh that's fine. I'll wait.
ROSE: (TO MARIA) Maria, Mr Li will wait.
MR LI: Right. I'll fetch him when Mr Shelli's free.
ROSE: Thanks. (REPLACES PHONE) (TO MR LI) She'll come and fetch you later.
MR LI: Thank you.
ROSE: Where are you staying, Mr Li?
MR LI: At the Plaza.
ROSE: The Plaza?
MR LI: Yes, I usually stay there.
前台接待访客常用会话（3）
公司里常来的客户一般前台都熟悉。当然，也会有陌生人来造访。这不，Mr Lefere 来造访 Mr Ballito 了。且看Rose如何处理。
MR LEFERE: Good morning.
ROSE: Good morning. Can I help you?
MR LEFERE: Er, yes. I have an appointment with Mr Ballito at a quarter past ten.
ROSE: May I have your name please?
MR LEFERE: Paul Lefere… from the International Hotel Group.
ROSE: Thank you. Please take a seat, Mr Lefere, and I'll phone Mr Ballito's office.
(DIALS)
OPAL: Mr Ballito's office.
ROSE: Hello, Opal. This is Reception. Mr Lefere is here for his 10:15 appointment.
OPAL: Oh yes Rose. Mr Ballito's expecting him. He is in Room 9 on the first floor.
ROSE: Thanks. (REPLACES PHONE) MR Lefere, would you please go up to Room 9 on the first floor. Mr Ballito's expecting you.
MR LEFERE: Room 9 on the first floor.
ROSE: That's right. The stairs are on the left.
MR LEFERE: Thank you.
G. 有谁可以提供些酒店前台接待的常用英语口语
基本待客英语
（一）在正式的英语表现里，疑问基本句型可分为下列四种：
1. May I ~
2. Could you ~
3. Would you ~
4.Shall I ~?
只要理解这四种基本的句型，就可以处理大部分业务上的状况。
1．自己要做什么事时，就使用May I ~
May I have your name, please?
请问尊姓大名
May I have your check-out time, please?
请问您什么时候结帐离开？
May I see your passport, please?
请让我看一下您的护照好吗？
May I know your nationality, please?
请问您的国籍是什么？
2． 麻烦客人时，可使用Could you ~
Could you fill out the form, please?
请您填写这张表格好吗？
Could you write that down, please?
请您写下来好吗？
Could you draft the fax, please?
请您写下传真的草稿好吗？
Could you hold the line, please?
请不要挂电话好吗？
3．询问客人的喜好或是做什么时，可使用Would you ~
Would you like tea or coffee?
请问您要喝茶还是咖啡？
Would you like to take a taxi?
请问您要搭计程车吗？
Would you mind sitting here?
请问您介意坐在这里吗？
** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。
When would you like to visit Foshan?
请问您想要何时参观佛山？
When would you like to have lunch?
请问您想在哪里用餐？
What time would you like to eat?
请问您想何时用餐？
Who would you like to contact?
请问您想和谁联络？
Which kind of room would you prefer?
请问您喜欢哪一种房间？
How would you like to settle your bill?
请问您的账单如何处理？
How long would you like to stay?
请问您要逗留多久？
How many tickets would you like to buy?
请问您要买几张票？
4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?
Shall I draw the curtains?
请问需要我把窗帘拉上吗？
Shall I draw you a map?
请问要我为您画一张地图吗？
Shall I make the reservation for you?
请问要我为您安排预约吗？
（二）招呼语
Good morning. (用于中午以前)
Good afternoon. (用于中午至下午六点以前)
Good evening. (用于下午六点过后)
在这些招呼语的后面接句子，例如：
Good morning, sir. Are you checking-out?
早上好，先生，请问您要退房吗？
Good afternoon, sir. Welcome to FOSHAN Electrcical Hotel.
中午好，先生，欢迎光临佛山电子宾馆
Good evening, Ms. May I help you?
晚上好，小姐，请问我能为您服务吗？
后面也可以接上自己酒店名称、部门名称，如：
Good morning, sir. This is the Front Desk. May I help you?
早上好，先生。这里是服务台，请问您需要服务吗？
（三）回答
1.一般性的回答
I see, sir.
我明白了，先生。
Certainly, sir.
好的，先生。
2.请对方再等一会儿
Just a moment, please.
请稍等。
Thank you for waiting.
您久等了，先生。
I am very sorry to have kept you waiting.
很抱歉让您久等了。
Could you wait a little longer, please?
请您稍候好吗？
3.要麻烦客人或是拒绝客人的要求时
拒绝客人时，不要一口回绝说“No.”，要委婉一些。
I am afraid I can’t do that.
不好意思，我恐怕没办法那样做。
Excuse me, sir. Please let me pass.
不好意思，先生，麻烦让我过一下。
4.道歉
如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。
I am very sorry for the delay.
很抱歉延误了时间
I am very sorry for the inconvenience.
很抱歉造成您的不便。
I would like to apologize for the mistake.
为这个错误我深致歉意。
5.客人对自己说“Thank you.”时回答
You are welcome.
不客气。
Thank you, sir.
谢谢您，先生。
Thank you very much.
非常感谢您。
6.交给客人某些东西时，可以说
Here you are.
您要的东西在这里。
Here is your room key.
这是您的房间钥匙。
Here it is.
这是您的东西。
7． 当客人准备离开时，可以说：
Have a nice day.
祝您有美好的一天。
Please enjoy your stay
祝您住宿愉快。
We hope to see you again soon.
希望不久能再次见到您。
Thank you for staying with us.
谢谢光临。
8．当客人的英语难以理解时
面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。
Pardon?
对不起？
Pardon me?
对不起？
I beg your pardon?
对不起请再说一遍好吗？
Could you repeat that, please?
请您重复一遍好吗？
若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：
Excuse me, sir. Do you mean you lost your room key？
不好意思，先生，您是说您丢了房间的钥匙？
电话英语的应对
1． 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如：
“Hello, this is Information Desk.”
您好，这里是问询处。
“Information Desk speaking. May I help you?”
问询处，请问您要服务吗?
2.打错电话时
如果是外线打错时，可以回答：
I am afraid you have the wrong number.
不好意思，您打错电话了。
This is the FOSHAN Electrcical Hotel,
这里是佛山电子宾馆.
如果是总线转错内线时，可以回答：
This is Room Reservations. I’ll transfer your call to Restaurant Reservations.
这里是客房预约处，我帮您转接到餐厅预约柜台。
3.当负责的工作人员不在时
I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.
不好意思，林先生现在外出。他应该会在下午5点左右回来。
I am afraid Mr.Hao is on another line. Could you hold the line, please?
不好意思，郝先生正在讲电话。请您在线上稍侯好吗？
I’ll tell him to call you back when he returns.
他回来时，我会请他回电。
May I have your name and phone number, please?
请告诉我您的大名和电话好吗？
4.当会话结束时
结束电话中的对话时，不可以简单说“bye-bye”,最好说：
Thank you for calling.
感谢您的来电。
You are welcome, sir.
先生，不客气。
We look forward to hearing from you.
我们静候您的佳音。
Please contact me if you have any further questions.
如果您有任何其他问题，请和我联络。
三．柜台服务
B=行李服务员（Bellman）
C=服务员 (Clerk)
H=客房服务员（Housekeeping）
BC=领班（Bell Captain）
G=客人（Guest）
To the Front Desk.
带客人到柜台
B: Good evening, Ms. Welcome to FOSHAN Electrcical Hotel.
小姐，晚安。欢迎光临佛山电子宾馆。
G: Thank you.
谢谢你。
B: How many pieces of luggage do you have?
请问您有多少件行李？
G: Just this three.
只有这3件。
B: Two suitcases and one bag. Is that right?
2个旅行箱和1个手提皮包，这样对吗？
G: Yes. That’s all.
对，就这些了。
B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there.
我来带您到柜台，这边请。我先将您的行李放在柱子旁边。
G: I see, thanks.
我知道了，谢谢。
B: A bellman will show you to your room when you have finished checking-in.
当您办好住宿登记时，行李服务员会带您到房间。
G: OK. Fine.
好极了。
B: Please enjoy your stay.
祝您住宿愉快。
Taking a guest to the room
H. 我去公司应聘成功 但是要会一点基础的英语口语 就是接待客户 报价什么的
其实接待客户不难的。
1.你要先了解一下关于产品、客户的专业词汇，这个是必须全回背答下来的。
2.在接待客户前要了解这个客户的信息，越全面越好。有些外国客户有怪癖的，比如有个客户很喜欢搓澡，那你就得带他去搓澡。多了解一些，就不会措手不及。
3.你要学会委婉地抬价和委婉地拒绝，始终牵着客户走。这是很重要的。客户一般也有陪同，你千万不能让他们牵走了。
总的来说，接待客户的口语要求不是很高，努力努力肯定没问题。
祝你成功！
I. 前台接待简单英语口语
can i help you,sir?
what can i do for you?
这都是：我有什么可以帮助您的吗？
I would like to ask you a favor.我可以提出一个要求吗？
82 Would you let me know your fax number?可以告诉我您的传真机号码吗？
83 Would it be too much to ask you to respond to my question by tomorrow?可以请你在明天以前回复吗？
84 Could you consider accepting our counterproposal?你能考虑接受我们的反对案吗？
85 I would really appreciate your persuading your management.如果你能说服经营团队，我会很感激。
86 I would like to suggest that we take a coffee break.我建议我们休息一下喝杯咖啡。
87 Maybe we should hold off until we have covered item B on our agenda.也许我们应该先谈论完B项议题。
88 As a matter of fact, we would like to discuss internally regarding item B.事实上，我们希望可以先内部讨论B项议题。
89 May I propose that we break for coffee now?我可以提议休息一下，喝杯咖啡吗？