A. 誰能提供一些簡單的接待英語口語的範例（越多越好）
前廳部 (61) Have you a reservation? 您預訂過嗎？ (62) May I have your name and room number? 您能告訴我您的名字與房間號碼嗎？ (63) Here is your room key. 給您房間鑰匙。 (64) Please pay at the cashier』s desk over there. 請去那邊帳台付款。 (65) Are these your baggage? May I take them for you? 這些是您的行李嗎？我來幫您拿，好嗎？ (66) I』m afraid our hotel is fully booked on that date. 對不起，我們飯店那一天的客房全部訂滿了。 (67) Your room is confirmed for that day. We look forward to serving you. 您要的那一日房間已經確認了。我們期待著為您服務。 (68) I』ll cancel Mr Bell』s reservation from February 27th for three nights. 我將取消BELL先生從2月27日開始3個晚上的預訂。 我們期待著下一次為您服務。 (69) May I reconfirm your departure date? 我可以再次確認您的離店日期嗎？ (70) I』m sorry, madam. We don』t have any vacancy at the moment. 對不起，小姐，我們現在沒有空房間。 (71) How many pieces of luggage do you have? 請問您有幾件行李？ (72) Is there anything valuable or breakable in your bag? 您包里有貴重或易碎物品嗎？ (73) You can get your money changed at the cashier』s Desk.. 您可以去收款處兌換錢。 (74) Could you take a message for her, please? 你能不能為我給她留信口信？ (75) Just a moment, please, sir. I』ll put you through. 請稍等一下，先生。我馬上為您接通。 (76) For outside calls, please press 9 first and when you hear the dialing tone, press the number you want. 打外線請先按9，聽到聲響後再按您所要的號碼。 (77) How would you like to make payment, sir. 先生，請問您將如何付款？ (78) Here is your change and receipt, sir. I』ll send a bellman up to get your luggage. 先生，這是您的找錢和收據。我馬上叫行李員上去取您的行李。 (79) The rate of your room will be paid by your host unit while the others should be at your expense.. 您的房費將由接待單位支付，而雜費則應由您自己付。 (80) How many copies do you need? 您要復印幾份？ (81) Can you give me your fax number, sir? 請您告訴我您的傳真號碼好嗎？ (82) When can I pick it up? 我什麼時間能取？
B. 翻譯一些關於會議接待的英語口語句子
您好,可以將您的證件給我看一下么,我想核對一下您的信息,謝謝.
Hello. Could you please show me your ID to verify your information? Thank you.
請您核對一下,這是您的演講信息么?
Could you please verify whether this is your speech information?
請您把您的u盤給我。
Please give me your USB key.
請問您的演講ppt放在哪個文件夾中？是這個么？
Which folder is your speech PPT in? Is it this one?
我將把您的演講ppt通過我們的軟體傳給後台，以保證您的演講順利完成。
I will forward your speech PPT to our backstage to ensure succesful completion of your speech.
為了您的演講ppt與我們的軟體兼容，我們需要做一些簡單的處理，不過請放心，您的ppt內容不會被更改。
We will need to do some simple processing to ensure compacity of your PPT and our software. Please be asured that your PPT content will not be modified.
為了軟體的兼容，ppt中不能含有超連接，尤其是不能超連接到其他應用軟體上，例如網路、文檔。不過請您放心，我們的改動不會影響您ppt的內容。
To be compatable with the software, the PPT cannot have any hyperlinks, especially links to other applications, such as the web, or documents. But please be assured, our modification will not change your PPT contents.
為了軟體的兼容，我將把您ppt中所需要的視頻全部轉換成mp4的格式，並上傳後台。
To be compatable with the software, I will convert all videos in your PPT to MP4 format, and upload it to our backstage.
您的u盤里沒有這個視頻的原文件，這個視頻不能正常播放，您現在還能提供視頻原文件么？
The file of this video cannot be found in your USB, this video cannot be displayed. Will you be able to provide us with the original file of this clip?
由於您的u盤中沒有這個視頻的原文件，這個視頻不能正常播放，請問您希望刪除這個視頻連接，還是保留視頻的第一貞？現在恐怕只能這么處理。
Due to the missing file, this video clip cannot be displayed. Woudl you like to remove this clip at all or keep the first screenshot of this clip? I'm afraid this is our only choice.
您想遮蓋住這些信息是么？好的，沒問題。
You'd like to cover these information? No problem.
現在我們再一起來過一邊您的演講ppt，您確認一下。
Let's go through your speech PPT, for you to approve.
好了，如果沒有其他問題我就要把您的演講ppt上傳到後台了。
Ok. If there's no other concerns I will upload the PPT to our backstage.
請您看一下這個版面，您可能會在會場中看到這個版面，這個時間是您演講的時段，當到達這個時間的時候，您的演講ppt便會出現在電腦中了。
Please take a look at this screen. You can probably see this screen in the meeting. This time slot is your speech. Your PPT will appear in computer when it's that time.
預祝您演講成功，謝謝。
Good luck on your speech. Thank you.
我這里暫時無法工作，您可以找我的同事為您服務，不好意思。
I will not be able to help at the moment, my colleague will be happy to assist you. Sorry for the inconvenience.
不好意思，這個問題我需要找我的上司解決/這個問題我需要詢問我的上司，請您稍等。
I'm sorry. I will need to consult my superior for this matter, please give me a moment.
由於我們的工作量較大，我需要盡量快速地完成任務，不過我相信我會為您服務到位的，謝謝。
Because of the volume of our work, I will complete this project as soon as possible. But please trust that the quality of my service will not be compromised. Thank you.
感謝您的理解。
Thank you for your understanding.
C. 接待英語口語怎麼練習
你可以去和老師對話 聯系最基礎的，記住要口語老師，然後去交個外國朋友 和他日常對話
基本就可以了，我就是這么做的
D. 怎樣練接待英語口語
找些相關的基礎教材去練習，可以從網上或書店都有的，先從語音開始，再就是多聽，內不管怎麼說都離不開聽容、說、讀、寫、譯，所以練好口語的前提是要打好基礎（語法、語音），反復的模仿，每天堅持半小時的練習至少。。。。。。南昌巨人雷式全日制英語校區 老師
E. 商務接待英語口語應該怎麼學習
可以通過自學也可以通過在線的英語口語學習，自學的話對於自我的毅力專以及方法的選擇要求比屬較高，如果您不持續堅持的話，可能就不會有什麼效果，現在英語口語學習浪潮比較猛，在線學習的方式也比較流行，其實可以通過，洛基 英語口語在線學習，來提升自己的口語水平，有專門的商務英語的學習，主要是有一個學習氛圍和資源在那裡，這些都是對於學習來說，比較重要的部分，能夠較大的幫助到初學者和零基礎者。
F. 公司前台接待常用英語會話
前台接待訪客常用會話（1）
許多規模比較大的公司都有一個接待員，我們通常叫前台。The work of a receptionist is interesting and varied. 前台的活可是不少。The work is also important because the receptionist is the first person visitors see when they come to a firm. So the receptionist gives them the first idea of the firm.
我們來看看Rose 這位前台是怎樣接待來訪客人的吧。Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11:30.
ROSE: Good morning. Can I help you?
MR HUSSEIN: Good morning. Is this Modern Office Ltd.?
ROSE: Yes it is.
MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.
ROSE: May I have your name, please?
MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company.
ROSE: Let me see... Ah yes, Mr Hussein.Please take a seat, Mr Hussein. I'll tell the Manager's Secretary you are here.
(DIALS)
MARIA: Mr Shelli's Office.
ROSE: Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30.
MARIA: Mr Omar Hussein?
ROSE: Yes, he's from the Gulf Trading Company.
MARIA: Oh, yes, that's right. I'll come and fetch him now.
ROSE: Thanks. (REPLACES PHONE) Mr Shelli's secretary is coming down now.
MR HUSSEIN: Thank you.
MARIA: Mr Hussein?
MR HUSSEIN: Yes, that's right.
MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office.
前台接待訪客常用會話（2）
一般的訪客都是提前有預約的。但也有些沒有預約的「不速之客」。這個時候前台應該怎樣接待這些客人呢？我們看看Rose 是怎麼做的吧！
The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli.
MR LI: Good morning.
ROSE: Good morning. Oh, Mr Li. How are you? '
MR LI: I'm fine, thanks, and you?
ROSE: Oh, busy as usual. Do you want to see Mr Shelli?
MR LI: Yes, please.
ROSE: Have you an appointment?
MR LI: Er... No, I haven't. You see, I only arrived in the country this morning.
ROSE: Well, I know he's busy at the moment but I'll ask his secretary when he'll be free. Please sit down.
MR LI: Thank you.
(DIALS)
MARIA: Mr Shelli's office.
ROSE: Oh, hello Maria. It's reception again. I have Mr Li here. He hasn't an appointment but he'd like to see Mr Shelli. When will he be free?
MARIA: Let me see ... Well, Hmmm, he'll be free about 12.30. Can Mr Li wait?
ROSE: Mr Shelli will be free about half past twelve. Can you wait?
MR LI: What's the time now?
ROSE: It's nearly 12: 00.
MR LI: Oh that's fine. I'll wait.
ROSE: (TO MARIA) Maria, Mr Li will wait.
MR LI: Right. I'll fetch him when Mr Shelli's free.
ROSE: Thanks. (REPLACES PHONE) (TO MR LI) She'll come and fetch you later.
MR LI: Thank you.
ROSE: Where are you staying, Mr Li?
MR LI: At the Plaza.
ROSE: The Plaza?
MR LI: Yes, I usually stay there.
前台接待訪客常用會話（3）
公司里常來的客戶一般前台都熟悉。當然，也會有陌生人來造訪。這不，Mr Lefere 來造訪 Mr Ballito 了。且看Rose如何處理。
MR LEFERE: Good morning.
ROSE: Good morning. Can I help you?
MR LEFERE: Er, yes. I have an appointment with Mr Ballito at a quarter past ten.
ROSE: May I have your name please?
MR LEFERE: Paul Lefere… from the International Hotel Group.
ROSE: Thank you. Please take a seat, Mr Lefere, and I'll phone Mr Ballito's office.
(DIALS)
OPAL: Mr Ballito's office.
ROSE: Hello, Opal. This is Reception. Mr Lefere is here for his 10:15 appointment.
OPAL: Oh yes Rose. Mr Ballito's expecting him. He is in Room 9 on the first floor.
ROSE: Thanks. (REPLACES PHONE) MR Lefere, would you please go up to Room 9 on the first floor. Mr Ballito's expecting you.
MR LEFERE: Room 9 on the first floor.
ROSE: That's right. The stairs are on the left.
MR LEFERE: Thank you.
G. 有誰可以提供些酒店前台接待的常用英語口語
基本待客英語
（一）在正式的英語表現里，疑問基本句型可分為下列四種：
1. May I ~
2. Could you ~
3. Would you ~
4.Shall I ~?
只要理解這四種基本的句型，就可以處理大部分業務上的狀況。
1．自己要做什麼事時，就使用May I ~
May I have your name, please?
請問尊姓大名
May I have your check-out time, please?
請問您什麼時候結帳離開？
May I see your passport, please?
請讓我看一下您的護照好嗎？
May I know your nationality, please?
請問您的國籍是什麼？
2． 麻煩客人時，可使用Could you ~
Could you fill out the form, please?
請您填寫這張表格好嗎？
Could you write that down, please?
請您寫下來好嗎？
Could you draft the fax, please?
請您寫下傳真的草稿好嗎？
Could you hold the line, please?
請不要掛電話好嗎？
3．詢問客人的喜好或是做什麼時，可使用Would you ~
Would you like tea or coffee?
請問您要喝茶還是咖啡？
Would you like to take a taxi?
請問您要搭計程車嗎？
Would you mind sitting here?
請問您介意坐在這里嗎？
** 只要在疑問詞後加「Would you ~」，就可以提出大部分的詢問。
When would you like to visit Foshan?
請問您想要何時參觀佛山？
When would you like to have lunch?
請問您想在哪裡用餐？
What time would you like to eat?
請問您想何時用餐？
Who would you like to contact?
請問您想和誰聯絡？
Which kind of room would you prefer?
請問您喜歡哪一種房間？
How would you like to settle your bill?
請問您的賬單如何處理？
How long would you like to stay?
請問您要逗留多久？
How many tickets would you like to buy?
請問您要買幾張票？
4．在提供建議協助、徵求意見時，可使用Shall I ~ 或Would you like me to do ~?
Shall I draw the curtains?
請問需要我把窗簾拉上嗎？
Shall I draw you a map?
請問要我為您畫一張地圖嗎？
Shall I make the reservation for you?
請問要我為您安排預約嗎？
（二）招呼語
Good morning. (用於中午以前)
Good afternoon. (用於中午至下午六點以前)
Good evening. (用於下午六點過後)
在這些招呼語的後面接句子，例如：
Good morning, sir. Are you checking-out?
早上好，先生，請問您要退房嗎？
Good afternoon, sir. Welcome to FOSHAN Electrcical Hotel.
中午好，先生，歡迎光臨佛山電子賓館
Good evening, Ms. May I help you?
晚上好，小姐，請問我能為您服務嗎？
後面也可以接上自己酒店名稱、部門名稱，如：
Good morning, sir. This is the Front Desk. May I help you?
早上好，先生。這里是服務台，請問您需要服務嗎？
（三）回答
1.一般性的回答
I see, sir.
我明白了，先生。
Certainly, sir.
好的，先生。
2.請對方再等一會兒
Just a moment, please.
請稍等。
Thank you for waiting.
您久等了，先生。
I am very sorry to have kept you waiting.
很抱歉讓您久等了。
Could you wait a little longer, please?
請您稍候好嗎？
3.要麻煩客人或是拒絕客人的要求時
拒絕客人時，不要一口回絕說「No.」，要委婉一些。
I am afraid I can』t do that.
不好意思，我恐怕沒辦法那樣做。
Excuse me, sir. Please let me pass.
不好意思，先生，麻煩讓我過一下。
4.道歉
如果是自己的錯就說「I am sorry.」; 如果是公司的錯，就說：「We are sorry.」。
I am very sorry for the delay.
很抱歉延誤了時間
I am very sorry for the inconvenience.
很抱歉造成您的不便。
I would like to apologize for the mistake.
為這個錯誤我深致歉意。
5.客人對自己說「Thank you.」時回答
You are welcome.
不客氣。
Thank you, sir.
謝謝您，先生。
Thank you very much.
非常感謝您。
6.交給客人某些東西時，可以說
Here you are.
您要的東西在這里。
Here is your room key.
這是您的房間鑰匙。
Here it is.
這是您的東西。
7． 當客人准備離開時，可以說：
Have a nice day.
祝您有美好的一天。
Please enjoy your stay
祝您住宿愉快。
We hope to see you again soon.
希望不久能再次見到您。
Thank you for staying with us.
謝謝光臨。
8．當客人的英語難以理解時
面對客人的疑問，不要只是一味地傻笑，或是一直說Yes, Yes.如果聽不懂事，要向客人提出疑問，或是先向對方說「Just a moment, please.」, 然後請求他人協助。
Pardon?
對不起？
Pardon me?
對不起？
I beg your pardon?
對不起請再說一遍好嗎？
Could you repeat that, please?
請您重復一遍好嗎？
若是不敢肯定對方所說的部分內容時，可以將不明白的部分重復一遍，如：
Excuse me, sir. Do you mean you lost your room key？
不好意思，先生，您是說您丟了房間的鑰匙？
電話英語的應對
1． 接電話時不可以簡單地回答「Hello」,而應報上自己的公司或所屬單位的名稱。例如：
「Hello, this is Information Desk.」
您好，這里是問詢處。
「Information Desk speaking. May I help you?」
問詢處，請問您要服務嗎?
2.打錯電話時
如果是外線打錯時，可以回答：
I am afraid you have the wrong number.
不好意思，您打錯電話了。
This is the FOSHAN Electrcical Hotel,
這里是佛山電子賓館.
如果是匯流排轉錯內線時，可以回答：
This is Room Reservations. I』ll transfer your call to Restaurant Reservations.
這里是客房預約處，我幫您轉接到餐廳預約櫃台。
3.當負責的工作人員不在時
I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.
不好意思，林先生現在外出。他應該會在下午5點左右回來。
I am afraid Mr.Hao is on another line. Could you hold the line, please?
不好意思，郝先生正在講電話。請您在線上稍侯好嗎？
I』ll tell him to call you back when he returns.
他回來時，我會請他回電。
May I have your name and phone number, please?
請告訴我您的大名和電話好嗎？
4.當會話結束時
結束電話中的對話時，不可以簡單說「bye-bye」,最好說：
Thank you for calling.
感謝您的來電。
You are welcome, sir.
先生，不客氣。
We look forward to hearing from you.
我們靜候您的佳音。
Please contact me if you have any further questions.
如果您有任何其他問題，請和我聯絡。
三．櫃台服務
B=行李服務員（Bellman）
C=服務員 (Clerk)
H=客房服務員（Housekeeping）
BC=領班（Bell Captain）
G=客人（Guest）
To the Front Desk.
帶客人到櫃台
B: Good evening, Ms. Welcome to FOSHAN Electrcical Hotel.
小姐，晚安。歡迎光臨佛山電子賓館。
G: Thank you.
謝謝你。
B: How many pieces of luggage do you have?
請問您有多少件行李？
G: Just this three.
只有這3件。
B: Two suitcases and one bag. Is that right?
2個旅行箱和1個手提皮包，這樣對嗎？
G: Yes. That』s all.
對，就這些了。
B: I』ll show you to the Front Desk. This way, please. I』ll put your bags by the post over there.
我來帶您到櫃台，這邊請。我先將您的行李放在柱子旁邊。
G: I see, thanks.
我知道了，謝謝。
B: A bellman will show you to your room when you have finished checking-in.
當您辦好住宿登記時，行李服務員會帶您到房間。
G: OK. Fine.
好極了。
B: Please enjoy your stay.
祝您住宿愉快。
Taking a guest to the room
H. 我去公司應聘成功 但是要會一點基礎的英語口語 就是接待客戶 報價什麼的
其實接待客戶不難的。
1.你要先了解一下關於產品、客戶的專業詞彙，這個是必須全回背答下來的。
2.在接待客戶前要了解這個客戶的信息，越全面越好。有些外國客戶有怪癖的，比如有個客戶很喜歡搓澡，那你就得帶他去搓澡。多了解一些，就不會措手不及。
3.你要學會委婉地抬價和委婉地拒絕，始終牽著客戶走。這是很重要的。客戶一般也有陪同，你千萬不能讓他們牽走了。
總的來說，接待客戶的口語要求不是很高，努力努力肯定沒問題。
祝你成功！
I. 前台接待簡單英語口語
can i help you,sir?
what can i do for you?
這都是：我有什麼可以幫助您的嗎？
I would like to ask you a favor.我可以提出一個要求嗎？
82 Would you let me know your fax number?可以告訴我您的傳真機號碼嗎？
83 Would it be too much to ask you to respond to my question by tomorrow?可以請你在明天以前回復嗎？
84 Could you consider accepting our counterproposal?你能考慮接受我們的反對案嗎？
85 I would really appreciate your persuading your management.如果你能說服經營團隊，我會很感激。
86 I would like to suggest that we take a coffee break.我建議我們休息一下喝杯咖啡。
87 Maybe we should hold off until we have covered item B on our agenda.也許我們應該先談論完B項議題。
88 As a matter of fact, we would like to discuss internally regarding item B.事實上，我們希望可以先內部討論B項議題。
89 May I propose that we break for coffee now?我可以提議休息一下，喝杯咖啡嗎？